Premium Sports Flooring & Supplies

اكتشف أرضيات ومعدات رياضية عالمية المستوى مصممة للأداء والمتانة والسلامة. مثالية للأكاديميات والصالات الرياضية والمدارس والمنشآت الرياضية الاحترافية.

الشروط والأحكام

Welcome to ARROW Pro. These Terms & Conditions govern your access to and use of the ARROW Pro website, mobile application, marketplace, products, and related services.
By accessing or using ARROW Pro, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use the platform.



1. About ARROW Pro:

ARROW Pro is a digital platform specializing in sports products, artificial grass, landscaping solutions,
sports equipment, flooring, lighting, accessories, consultation, installation, and maintenance services.



2. Eligibility:

By using ARROW Pro, you confirm that:
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use the platform only for lawful purposes.
You will not misuse, damage, or attempt to gain unauthorized access to the platform.
If you are using ARROW Pro on behalf of a company or organization, you confirm that you have the authority to represent that entity.



3. User Accounts:

Certain features may require you to create an account.
You are responsible for:
Providing accurate registration information.
Keeping your login credentials confidential.
Maintaining the security of your account.
Notifying ARROW PRO of any unauthorized access.
ARROW PRO reserves the right to suspend or terminate accounts that violate these Terms & Conditions or are involved in fraudulent, abusive, or unlawful activities.



4. Products & Product Information:

ARROW Pro aims to provide accurate product information, including:

  1. Product descriptions
  2. Specifications
  3. Images
  4. Dimensions
  5. Materials
  6. Brands
  7. Availability
  8. Prices
However, product images may differ slightly from the actual product due to photography, lighting, screen settings, manufacturing variations, or product updates.
Specifications and availability may change without prior notice.
For technical or project-specific products, customers are encouraged to request professional consultation before purchasing where appropriate.



5. Prices:

All prices displayed on ARROW Pro are subject to change without prior notice.
Depending on the product or service, the displayed price may or may not include:

  1. Taxes
  2. Delivery
  3. Installation
  4. Transportation
  5. Transportation
  6. Site preparation
  7. Additional materials
  8. Customs or other applicable charges
Any additional costs applicable to an order will be communicated to the customer before final confirmation whenever reasonably possible.



6. Orders:

Placing an order through ARROW Pro constitutes a request to purchase.
An order is not considered finally accepted until ARROW Pro or the relevant supplier confirms the order.
ARROW Pro may cancel or reject an order in cases including, but not limited to:

  1. Product unavailability
  2. Incorrect pricing or product information
  3. Payment failure
  4. Suspected fraud
  5. Incorrect customer information
  6. Supplier-related issues
  7. Circumstances beyond reasonable control
If an order is cancelled after payment has been made, the applicable refund will be processed according to the platform's Refund & Cancellation Policy.



7. Payment:

ARROW Pro may provide different payment methods, including electronic payment, bank transfer, or other available methods.
Customers agree to provide valid and accurate payment information.
ARROW PRO is not responsible for failures caused by third-party payment providers, banks, or payment networks.
For large projects, customized products, or installation services, payment terms may be agreed separately through an official quotation or contract.



8. Quotations & Project Estimates:

ARROW Pro may provide quotations, estimates, Bills of Quantities (BOQs), or project recommendations.
Unless explicitly stated otherwise:
Estimates are not final contracts.
Quantities may change after site inspection or technical assessment.
Project costs may vary depending on site conditions.
Transportation, preparation, installation, or additional materials may affect the final cost.
A final quotation may require confirmation of project specifications and, where necessary, a site inspection.



9. Artificial Grass & Landscaping Products:

Artificial grass and landscaping products may vary according to:

  1. Height
  2. Density
  3. Dtex
  4. Stitch rate
  5. Gauge
  6. Backing
  7. Color
  8. Batch
  9. Manufacturer specifications
Customers should ensure that the selected product is suitable for the intended application.
For large projects, customers may request technical consultation before confirming the purchase.



10. Consultation Services:

ARROW Pro may provide consultation relating to product selection, sports facilities, artificial grass, landscaping, flooring, lighting, maintenance, and related solutions.
Consultation is intended to assist customers in making informed decisions.
Unless expressly agreed otherwise, consultation does not constitute engineering certification, architectural approval, legal advice, or a guarantee of project performance.
Customers remain responsible for providing accurate project information.



11. Installation & Execution Services:

Where installation or execution services are offered, the scope of work, price, schedule, materials, and responsibilities may be defined in a separate quotation, work order, or contract. Site conditions may affect: Installation time Required materials Project cost Final scope of work Additional work outside the agreed scope may require separate approval and payment.



12. Maintenance Services:

ARROW PRO may provide maintenance services for sports and landscaping facilities. Maintenance plans may differ depending on: Product type Usage frequency Site conditions Environmental conditions Required maintenance frequency Customer usage and care Failure to follow recommended maintenance procedures may affect product performance and applicable warranties.



13. Delivery:

Delivery dates provided by ARROW PRO are estimates unless expressly confirmed as guaranteed. Delivery may be affected by: Supplier availability Transportation Weather Site accessibility Public holidays Customs Force majeure events Other circumstances beyond ARROW PRO's reasonable control Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.



14. Returns, Exchanges & Refunds:

Returns, exchanges, and refunds are subject to the applicable Refund & Cancellation Policy. Certain products or services may not be eligible for return, including where applicable: Customized products Specially manufactured products Products cut or prepared according to customer specifications Installed products Used products Products damaged after delivery due to customer handling Any applicable return must meet the conditions and time limits specified in the relevant policy.



15. Warranty:

Warranty coverage, if applicable, depends on the product, manufacturer, supplier, and terms stated at the time of purchase. Warranty does not normally cover damage resulting from: Misuse Improper installation Unauthorized modification Neglect Improper maintenance Normal wear and tear Accidents Environmental conditions outside the product's intended specifications Customers should review the warranty terms applicable to each product.



16. Third-Party Suppliers:

Some products or services available through ARROW PRO may be provided by independent suppliers or service providers. In such cases, the supplier may be responsible for: Product fulfillment Availability Delivery Product warranty Technical specifications After-sales service ARROW PRO will make reasonable efforts to maintain reliable supplier relationships but cannot guarantee the performance of every independent third party.



17. AI-Powered Features:

ARROW PRO may use artificial intelligence to provide: Product recommendations Search assistance Project suggestions Estimated quantities Product comparisons Customer support Preliminary project estimates AI-generated information is provided as an assistance tool and should not automatically be considered professional engineering, architectural, financial, or technical advice. AI recommendations may contain errors or may not account for specific site conditions. For important projects, customers should confirm technical requirements with a qualified professional.



18. Intellectual Property:

All content available through ARROW PRO, including: Logos Brand identity Text Graphics Images Videos Software Interface designs Database structure Platform content is owned by ARROW PRO or used under appropriate authorization. You may not reproduce, distribute, modify, copy, sell, or commercially exploit ARROW PRO content without prior written permission. Third-party trademarks and product names remain the property of their respective owners.



19. User Content:

If you submit reviews, images, comments, project information, or other content to ARROW PRO, you confirm that you have the right to submit such content. You grant ARROW PRO permission to use submitted content for operating, improving, and promoting the platform, subject to applicable privacy laws. Users must not submit content that is: Illegal Fraudulent Abusive Misleading Infringing on third-party rights Malicious or harmful



20. Prohibited Activities:

Users may not: Use ARROW PRO for unlawful activities. Attempt to access unauthorized systems. Interfere with platform security. Upload malicious software. Scrape or copy platform data without authorization. Create fraudulent accounts. Submit false information. Attempt to manipulate prices, reviews, or transactions. Use the platform to harm other users or suppliers.



21. Limitation of Liability:

ARROW PRO will make reasonable efforts to maintain accurate information and reliable services. However, to the extent permitted by applicable law, ARROW PRO shall not be responsible for losses resulting from: Incorrect information provided by customers. Third-party supplier failures. Payment provider failures. Delivery delays outside ARROW PRO's reasonable control. Improper product use. Unauthorized modifications. Force majeure events. Indirect or consequential losses. Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.



22. Privacy:

Your use of ARROW PRO is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information. By using the platform, you acknowledge that you have reviewed the Privacy Policy.



23. Changes to These Terms:

ARROW PRO may update these Terms & Conditions from time to time. Updated terms will be published on the platform with the applicable effective date. Your continued use of ARROW PRO after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.



24. Governing Law:

These Terms & Conditions shall be governed by the laws applicable in the jurisdiction in which ARROW PRO operates, unless otherwise required by applicable law or agreed in a separate written contract. Any disputes shall be subject to the jurisdiction of the competent courts in the applicable jurisdiction.



25. Contact Us:

For questions, complaints, support, or legal inquiries regarding these Terms & Conditions,
please contact ARROW PRO through the official contact channels available on the platform.
ARROW PRO:
Email: ArrowSportsEgy@gmail.com
Phone: (+20)1094732106
By using ARROW PRO, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.